This walkthrough demonstrates how you can use the CTI Desktop Manager and generic listener in Unified Service Desk to expose the CTI events as screen pops in Unified Service Desk. For this walkthrough, we will use a sample CTI Simulator application that sends CTI requests to Unified Service Desk.
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Compare the best Computer Telephony Integration Software for your call center. Read CTI software user reviews, get video demos and see price quotes of leading systems. Walkthrough: Use the generic listener adapter for CTI event routing.; 5 minutes to read; In this article. This walkthrough demonstrates how you can use the CTI Desktop Manager and generic listener in Unified Service Desk to expose the CTI events as screen pops in Unified Service Desk. CTI OS Supervisor Desktop User Guide for Cisco IPCC Enterprise Edition, Release 7.0(0) (PDF - 591 KB) CTI OS 6.0. Cisco ICM Software Release 6.0(0) CTI OS Agent Desktop User Guide (PDF - 1 MB) Cisco ICM Software Release 6.0(0) CTI OS Supervisor Desktop for IPCC Enterprise User Guide (PDF - 1 MB) Data Sheets. Cisco Computer Telephony Integration. Use CTI Navigator in Windows 10 (click on image to enlarge) All versions of CTI Navigator (Desktop, Web and Web II) run without modification in Windows 10. To use the new CTI Navigator Web II, simply open the website for your MLS (click here for address) in any browser on any Internet enabled device (including mobile devices).
In this walkthrough, you’ll:
Prerequisites
Step 1: Configure a CTI Desktop Manager hosted control in Unified Service Desk![]()
Step 2: Test if the CTI events are raised in Unified Service Desk
Desktop Wallpaper DownloadStep 3: Define a window navigation rule to route the CtiLookUpRequest
Create a window navigation rule to create a session if a match is found, and then display the matching contact record in a session in Unified Service Desk
Test your CTI adapter
See alsoCti Toolkit Desktop Client Download
Integrate with CTI systems
UII Computer Telephony Integration (CTI) framework Comments are closed.
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